Jul 04, 2017 - 02:59 AM
->Pega calculates .pxUrgencyAssign, the assignment urgency, as a sum of three input properties:
->Default urgency for the case type.
->The default value of .pxUrgencyWork is 10.
->You change the value of .pxUrgencyWork to indicate that assignments for a specific type of case are more important than other cases.
->the urgency calculated from the service level rule.
->This value is the sum of the initial urgency and the urgency increments for the goal, deadline, and passed deadline intervals.
->As an assignment ages in a workbasket or worklist, Pega increases the value of .pxUrgencyAssignSLA according to the configuration of the service level agreement.
->is a manual adjustment for the assignment urgency.
->This value allows a user to increase the urgency of an assignment by running a local action.
->For example, a customer service representative (CSR) runs a local action to increase the urgency of an assignment if a customer reports that their credit card was stolen while on vacation. The CSR runs the local action, which increases the value of .pyUrgencyAssignAdjust to 50. This increases the overall assignment urgency, .pxUrgencyAssign, by 50 to increase the likelihood that the assignment is completed before other assignments.